Hershey's Marketing Blog Post
Brechin Carroll Robert Priewe Marketing BA223 11 October 2024 With Halloween on the rise I thought it would be interesting to see how different candy companies get an edge over their competitors. Hersheys is taking a different approach this Halloween by using AI (artificial intelligence) to find underserved consumers in markets that other big brands missed. The AI that Hershey is using, known as Chalice, helps engage the "movable middle" of shoppers by pushing them towards buying their candy using key social media platforms. The AI's tools rely on a lot of different algorithms that work together to monitor the availability of the product, the impression pricing, and the campaign pricing. Hershey actually tested Chalice last Halloween with a single retailer and found the process inefficient because Hershey had to manually share ZIP code data with Chalice to see which stores we're under preforming compared to the national average. Despite the hiccups the